Need Help?

TV Tuning

Can you confirm that we do not need our Sky box with your TV range?

Yes this is true our TV’s do have a Built in Satellite Tuner so there is no need for a Sky box for the Freeview Channels.

The Only Model that does not have this is the L194DA - it does not have a Satellite TV Tuner


Is it true your TV will accept our Sky card allowing access to our subscription TV?

Yes it is true our TV’s do have access to allow you to do this.

However you will need to purchase a CAM to fit inside the CI Slot - Diablo CAM

The Diablo CAM is an adapter that fits between our TV and your CARD.

Please note the L194DA does not have Satellite and will not accept SKY or Satellite TV Stations.


I cannot get my TV to tune in any channels – what can I check?

There are a number of factors that will cause this issue from TV Set up, TV antenna, Installation and your location.

 

TV Set Up – if you are located in North America check the TV tuner FAQs first

USA FAQs for TV TUNING HERE.

Canada FAQs for TV TUNING HERE

               Once you have done this then return to this section and go to Tuning the TV with Antenna.

 

TV Set up for Europe, Pacific and other DVB-T locations:

The first thing you need to do is make sure you select your country, if your country is not available please contact our team to help with the set up or provide you updated software.




Tuning the TV with Antenna:

You will need to make sure you have selected Air in the TV tuner section of the set up. It is critical that you select Air or it will not look for TV antenna frequencies.



Once this is done select the Channel Auto Search – Select ALL (you can also push the SCAN button on your remote) for more detailed information see Page 32 and 33 of your instruction manual – North America Page 79 and 80 of you instruction manual. If you have lost your manual you can download it from the Product page of the model TV then select Downloads you will find the manual in there.

 

If after you have done the TV tuning you cannot get any signal, you need to ensure your TV antenna is working and you are in a good location. The best way to do this is to try the TV at Home or in a working installation – once you have the TV tuned up then when you place it back in the Caravan, Motorhome or boat if you cannot get signal then you have an antenna issue or location issue. 

For antenna issues if you have a Majestic UFO X TV antenna look at the FAQ section on TV antenna.

Finally installation, you need to make sure there is no electrical interference in the Caravan, Motorhome or boat, so therefore we suggest you turn off everything except the power to the TV and antenna. Make sure you unplug the AC power from the vehicle or vessel this ensures that all AC has been removed and no interference, if you have solar panels do the test at night or cover up the solar panels as the Solar Controller Regulators may be causing interference in the TV frequency. Make sure you turn off all fridges, inverters, LED lights.


If you still have issues please feel free to contact our team to help you out.