Majestic Electronics Global Policy is we will offer a 7 day return policy from date of purchase if the product is defective in any manner. All returns need to be emailed to firstname.lastname@example.org for an authorisation number prior to return, without this authorisation number Majestic has the rights to charge an admin fee of 10% of the value of goods for processing.
You can register your warranty for your product online with us - Warranty Registration
Faulty or Damaged Goods:
Majestic Electronics Global Policy is we will replace the product within 7 days of date of purchase if the product was identified as damaged in transit (photos will be required with your email).
Refunds and Returns:
The conditions are that the product
1. Must be returned in the same packaging, in an “As New” condition.
2. All parts and accessories must be included. Any parts not included will be deducted from the credit.
3. You the customer pays the return freight.
4. The credit will not include your original freight charge – you will only be refunded the value of the product.
Warranty Service Process:
If the product is older than 7 days, then you as the customer are required to pay the costs to courier the product to our closest authorised service center.
The product will be assessed by our service team and if it is a warranty claim the repair (including parts, labour and return freight) will be covered under warranty.
Repair, Replace, Refund:
Repair is the first option, and we will do everything we can to have this done in a timely manner.
Replacement will only be an option if the warranty repair cannot be done in a timely manner.
Refund will only be an option if we cannot replace the product, this will be done with the dealer directly that you purchased the product from.
Pixel Defect and warranty coverage:
A “Defective Pixel” is one that is black and does not exhibit any colour changes and normally seen easiest on a White screen.
A “Stuck Pixel” is one that is stuck on a particular colour that does not change as required (example stuck on Red, or Green or Blue).
Panel manufacturers specifications state the definition of a Defective Pixel as:
One or more “Defective Pixels” – is classed as a Panel failure. This is covered only within the first 12 months of Majestic Warranty Terms and is not covered by the extended warranty.
Two or more “Stuck Pixels” - is classed as a Panel failure. This is covered only within the first 12 months of Majestic Warranty Terms and is not covered by the extended warranty.
Remote Controls are only covered under a 12 Month warranty.
Majestic does not cover any costs related to service contractors on site.
Any costs incurred by the customer for these costs will not be covered by Majestic.